**1. General Provisions**
1.1. These Terms and Conditons consttute a contract between Green Gaia Eco-Services and the Client.
1.2. Any use of the services provided by Green Gaia, including placing an order by telephone, mail, or website, consttutes
acceptance of these Terms and Conditons.
1.3. Green Gaia reserves the right to amend these Terms and Conditons without prior notce. No variaton shall be valid unless
confrmed in writng by an authorized signatory of the company.
**2. Services**
2.1. Green Gaia Eco-Services agrees to carry out all cleaning services required by the Client in a professional and thorough manner,
while adhering to the highest standards of care.
2.2. Our cleaners undergo comprehensive training and vetng before commencing work. We obtain references and copies of
identfcaton, and confrm the permanent addresses of all cleaners.
2.3. In the event of dissatsfacton with the cleaner assigned, or in the case of the cleaner leaving, Green Gaia will provide a
replacement cleaner as soon as possible, typically within 7 working days. We also endeavour to provide temporary cover in cases of
holiday or sickness absence.
2.4. The Client will receive a scheduled meetng before the frst cleaning session. During this meetng, we will discuss requirements
and assess the workspace vibe to deliver the most tailored cleaning service possible.
**3. Payment**
3.1. Payment Methods:
– **Direct Bank Transfer or Standing Order**: Bank details will be provided upon service confrmaton.
– **Cash**: Payment may be made directly to the cleaner on the day of service.
3.2. Payment is required within 7 days of receiving an invoice. Late payments may be subject to additonal charges, and Green Gaia
reserves the right to suspend services or terminate the contract for non-payment.
3.3. Green Gaia does not provide refunds. If the Client is unsatsfed with a completed service, complaints must be lodged within 24
hours of service completon. Green Gaia will ofer a follow-up cleaning if necessary, afer which the outstanding balance is payable.
3.4. Clients agree to cover additonal costs such as car parking or congeston charges, if applicable.
**4. Ofce Cleaning**
4.1. Green Gaia will not be responsible for triggering any alarm systems. The Client must provide specifc instructons for
deactvaton/actvaton of any security systems.
4.2. The quoted price is for cleaning labor only. Services such as carpet, upholstery, and window cleaning are available as separate
services.
4.3. The Client agrees to provide all necessary equipment for the job, which must be safe and in full working order. Green Gaia is
not liable for work not completed due to equipment failure or unavailability.
4.4. Services are ofered at a rate of £30.00 per hour, with a minimum requirement of 3 hours per visit once per week. All Clients
are required to sign and return the Agreement within 7 days of booking.
**5. Cleaning Products**
5.1. Green Gaia Eco-Services provides all required eco-cleaning products. Costs of cleaning products are to be borne by the Client.
Clients may choose to provide their own cleaning products or opt for products ofered by Green Gaia.
**6. Cancellaton & Terminaton**
6.1. **Service Adjustments**
Clients may cancel or reschedule a cleaning visit by providing at least 24 hours’ notce. Cancellaton or rescheduling requests made
with less than 24 hours’ notce will incur the full service fee.
6.2. **Terminaton Policy**
Clients may terminate services by providing at least two weeks (14 days) writen notce, specifying the last cleaning date and the
reason for terminaton.
6.3. Green Gaia strives for contnuity and guarantees never to leave a client without a completed service, even during transitons or
cancellatons.
**7. Privacy Statement**
Green Gaia Eco-Services is commited to protectng Client privacy. All personal informaton collected is handled in compliance with
the Data Protecton Act 1988. No personal data is shared or disclosed without the Client’s consent.
**8. Complaints & Claims**
8.1. All complaints must be submited in writng, including email submissions. Green Gaia will respond within 7 days of receipt, and
a full investgaton will be completed within 28 days.
8.2. In the case of claims for damages, liability will only be accepted afer it is proven that the damage resulted from the actons of
our cleaners.
**9. Insurance**
Green Gaia holds insurance coverage for any damage caused by cleaners during the provision of services. Liability is accepted only
upon confrmaton of the cleaner’s responsibility.
**10. Reward Program**
Clients recommending new clients to Green Gaia will receive one free cleaning session as a reward. Conditons apply.
**11. Supplementary Terms**
11.1. Green Gaia works with self-employed cleaners; they operate under the supervision of the Client at all tmes. The company is
not liable for their direct employment status.
11.2. Cleaners are responsible for replacing the Client’s keys in the unlikely event they are lost.
11.3. Cleaners will not undertake specialized cleaning of antque, delicate, or valuable items unless otherwise agreed.
**12. Liability Limitatons**
12.1. Green Gaia shall not be held liable for work not completed to satsfacton if other persons are present on the property during
cleaning sessions.
12.2. Green Gaia aims to maintain consistent cleaning services even in tmes of workforce shortages or absences, with all eforts
focused on maintaining service quality and reliability.
**13. Service Flexibility & Client Care**
13.1. Green Gaia prides itself on ofering fexible cleaning schedules without penalty fees. Our straightorward two-month
cancellaton policy ensures reliable, uninterrupted service for our Clients while retaining adaptability.
For further informaton or questons regarding our services or Terms and Conditons, please contact us directly. We are commited
to providing transparent, reliable, and high-quality cleaning services with a commitment to sustainability and Client satsfacton.
I agree with Green Gaia’s Terms and Conditons:
Client’s signature: ……………………………………………………………………….. Date: …………………………………………..
Green Gaia representatve: ……………………………………………………………
Thank you for using an eco – friendly services.